Refund policy

All sales are final. We do not accept returns or provide refunds for change of mind, incorrect selection, ordering the wrong product, or any other reason unrelated to a defect or issue with the product.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery and contact us at support@jaadostore.com if you receive an item that is defective, damaged, incorrect, or significantly different from the product description.
To help us evaluate the issue, you may be required to provide photographs, videos, or other information regarding the product and the issue.
If we determine that the product is defective, damaged, incorrect, or otherwise does not conform to the order, we will process a full refund of the purchase price using the original payment method. Where applicable, we may also provide further instructions regarding the product.
Non-Returnable Items
Except in cases where the product is defective, damaged, incorrect, or does not conform to the order, all products are non-returnable and non-refundable.
We do not accept returns or provide refunds for:
  • Change of mind
  • Incorrect product selection
  • Incorrect size, model, or specifications selected by the customer
  • Products that are no longer wanted
  • Sale items or promotional purchases
  • Gift cards
  • Products that have been used, damaged, modified, or altered by the customer
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If your product is confirmed to be defective, damaged, incorrect, or not as described, we will process a full refund to your original payment method.
Once the refund has been approved, it may take up to 12 business days to be processed by us. Your bank or payment provider may require additional time to complete and post the refund to your account.
If you have any questions regarding a defective, damaged, or incorrect product, please contact us at support@jaadostore.com.
Contact Us
For any questions regarding this policy, please contact us at:
support@jaadostore.com